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Saturday & Sunday
9 AM - 5 PM EST

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Frequently Asked Questions

Find answers and general information about the services we provide.

How do I contact your Customer Service Department?

Please call (888) 441-KNOX (5669) or email Our staff is bilingual in English/Spanish.

Do you have any social media pages?

Absolutely! Please follow us on Twitter @knoxmedical & on Instagram @knox_med to learn more about medical cannabis, share your thoughts & be in-the-know for exclusive offers, products, and events.

What type of medical marijuana products does Knox have?

Knox carries a full line of CBD and High-THC (medical marijuana) products. We have Sativa-dominant, Indica-dominant, Hybrid strains as well as Blended products (CBD+THC) for a variety of health conditions.

Do the products vary from state-to state?

Yes, while our CBD line remains the same in most States, our High-THC products will vary depending on the current laws applicable to that State.

For example, Texas only allows CBD products while Florida, Pennsylvania, and Puerto Rico have approved High-THC (medical marijuana) products.

I've never been to a dispensary before, how does it work?

We welcome all guests to stop by and visit our dispensaries- educational materials are available in the waiting area (Knox verandah).

Patients with a valid Medical Marijuana Registry Card have full access to the waiting area (Knox verandah) as well as inside the dispensary (Knox atrium).

If someone does not have a valid Medical Marijuana Registry Card, then they can only access the Knox verandah area.

How do I access medical marijuana?

Medical marijuana is only considered as an option for individuals with a qualified health condition(s) listed above (based on your residency in your applicable State).

A licensed ordering medical marijuana physician must certify your health status and complete your application to your applicable state for a medical marijuana card.

To find a physician in your State, please visit FIND A PHYSICIAN on your website to locate a medical marijuana physician near you. If you need additional assistance, please call Customer Service at (888) 441-KNOX (5669).

What's the difference between marijuana and Cannabis?

Medical marijuana is the same as medical cannabis. The word “cannabis” and its constituent “cannabinoids” are the medical terms used to describe the treatment and improved symptoms or your qualifying medical or behavioral health condition.

What are the qualifying health conditions for medical marijuana in Florida?


-Amyotrophic lateral sclerosis (ALS)


-Crohn’s disease



-HIV Positive Status

-Multiple sclerosis

-Parkinson’s disease

-Post-Traumatic Stress Disorder (PTSD)

-Medical conditions of the same kind or class or comparable to those above.

-A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification.

-Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition and persists beyond the usual course of that qualifying medical condition.

What are the qualifying health conditions for medical marijuana in Pennsylvania?

-Amyotrophic Lateral Sclerosis



-Crohn’s Disease

-Damage to the nervous tissue of the spinal cord with an objective neurological indication of intractable spasticity



-HIV (Human Immunodeficiency Virus) / AIDS (Acquired Immune Deficiency Syndrome)

-Huntington’s Disease

-Inflammatory Bowel Syndrome

-Intractable Seizures

-Multiple Sclerosis


-Parkinson’s Disease

-Post-traumatic Stress Disorder

-Severe chronic or intractable pain of neuropathic origin or severe chronic or intractable pain in which conventional therapeutic intervention and opiate therapy is contraindicated or ineffective

-Sickle Cell Anemia

What are the qualifying health conditions for medical marijuana in Puerto Rico?


-Alzheimer’s disease

-Amyotrophic lateral sclerosis (ALS)


-Anxiety disorders



-Crohn’s disease




-HIV Positive Status


-Multiple sclerosis

-Parkinson’s disease

-Post-Traumatic Stress Disorder (PTSD)

-Rheumatoid Arthritis

-Spinal Cord Injuries

-Conditions that cause chronic pain, severe nausea or persistent muscle spasms

What are the qualifying health conditions for medical marijuana in Texas?

Intractable seizures

What if I get stopped by the police?

As a patient, you are required to carry your Medical Marijuana Use card with you at all times. Additionally, law enforcement has access to the medical marijuana use registry for verification.

Can I travel with my medication out of state?

No, while it is okay to transport your medication in state it is still illegal to transport Cannabis products across state lines.

How long is my MMJ card valid?

One year.

How long will it take to get my card?

The process can take up to 4-6 weeks.

Can I use my temporary medical cannabis card number to buy products?

If you received an email from the Medical marijuana use registry with your temporary ID card number, you can print it out and use it for verification purposes to buy products from the dispensary or home delivery service.

Can I purchase Medical Marijuana in Florida with my medical card from another state?

No. You need to be approved by the Florida OMMU to purchase medicinal cannabis in Florida.

How do I renew my card?

To maintain an active Medical Marijuana Use Registry identification card, a patient and/or legal representative must annually submit a renewal application, along with the application fee and any required accompanying documents to the department forty-five (45) days prior to the card expiration date.

Patients and caregivers may renew their identification card via paper or electronic application. If submitting a paper application, please ensure the Renewal Application box is checked on the top of page 3 of the application.

Which forms of payment does KNOX accept?

We accept Cash, Debit, and CanPay.

Can I use a credit card?

No, because of the federal laws around cannabis we cannot accept credit.

Can I get a discount?

We have multiple discounts including veterans, first-time patients, and the birthday club.

What is vaporizing?

“Vaping” is short for “vaporization”, which refers to inhaling cannabis vapor or aerosol. Unlike smoking, no combustion or burning takes place, producing minimal odor.

How do I turn on my vaporizer?

* On/Off: To turn vaporizer pen on/off, click button 5 times at a rapid pace; the light will flash indicating pen is on/off

* Heat Settings: click button rapidly 3 times to change heat. White = low heat / Blue = medium heat / Red = high heat

* Pre-Heat: click the button twice to prime vaporizer for more viscous cannabis oil products / cold weather temperatures. Takes approximately 10 seconds

How do I vape properly?

* Screw cartridge onto vaporizer

* Press button down and take 1-2 shallow, consistent inhales (3-5 seconds)

* Hold in vapor briefly before exhaling

* After 5-10 minutes, patients reassess symptoms before dosing again

* For dosing instructions, please consult your certified physician for the initial recommended amount of milligrams to begin treatment

How do I charge my vaporizer?

* USB charger cord is located inside the box

* Insert USB charger into vaporizer pen

* Insert SB plug into a computer or other USB charging device. The USB light will change from red to green indicating a full charge. Turn vaporizer pen off to charge.

* Unplug vaporizer pen from USB charger and unplug charger (this will help maintain the lifespan of both)

How do I troubleshoot any issues?

* Check to make sure vaporizer pen is turned on and has a sufficient charge

* If you are inhaling but not getting any vapor and vaporizer pen is on, unscrew the cartridge and check for blockage or residue

* If all else fails, bring vaporizer pen into a dispensary location and a Customer Service Specialist will troubleshoot the cartridge in-store

* To reduce the chance of leakage, refrain from leaving the vaporizer pen in your pocket or a hot car for extended periods of time

How do I become a registered Caregiver?

You will need to have the Patient's Dr. enter your information to the OMMUR to complete your OWN application to the State of FL - like that of the Patient's. Once entering your information into the OMMUR web portal the State will require a separate $75.00 fee for your application (aside from the Patient's fee to the State.)

You will need to submit a photo, along with any other requested materials, to the state. The State will send you a temporary email of approval to begin purchasing medicine for the Patient.

To access the caregiver application, please visit: - Caregiver Paper Application

As a Caregiver, what items do I need to complete a transaction for the Patient?

If you are a registered Caregiver with OMMUR, you will need 2 forms of ID for first-time visit - DL/Passport, MMJ card/ Temp email. As a registered Caregiver, you will also want to verify the Patient has an Open/Active order on the OMMUR.

If I’m the patient's legal guardian, why do I need to be a Caregiver?

Without Caregiver status you cannot legally purchase the PT’s medication

What do I do when my prescription is up/expired?

If your prescription is expired, speak with your physician about renewal.

Can I try a product that is not specifically recommended by my physician?

You would have to speak with your physician directly. Per the state laws, patients are only allotted two different routes of administration at a time.

Some physicians will change your recommendation so that you may try a specific route to see what works best for you.

How often do I have to go back to my doctor for a renewed recommendation?

Physicians have the ability to write the recommendation for 15, 30, 45, 60, or 90 days.

What is the proper dose of medication?

By law, we are not authorized to recommend a specific dosage to a patient. Dosing should be explained to the patient by their physician.

However, based on doctor recommendations, you can begin at your recommended dosage or lower.